Questions about working with TenjaGo
Working together
Where does TenjaGo provide service?
TenjaGo supports businesses across Canada. Our team includes people in Calgary and the Greater Toronto Area, and we assess each engagement based on the work required, jurisdiction, systems, timing, and team capacity.
Which accounting systems do you use?
The team works with common cloud tools including QuickBooks Online, Xero, Dext, Plooto, and Wagepoint. Tool availability and fit are confirmed during scoping.
Can you take over from another bookkeeper?
Yes. We review the current file, outstanding reconciliations, access, filing status, and handoff requirements. Cleanup and transition work may be priced separately from monthly service.
Can you catch up overdue books?
Yes, after an assessment. The project scope depends on the period, volume, entities, source records, payroll, sales tax, and current condition of the file.
Do you provide payroll support?
Payroll administration and reconciliation are available for suitable engagements. We confirm responsibilities, approvals, cutoffs, remittances, and software before work begins.
Do you prepare GST/HST returns?
GST/HST support is available where the filing responsibility and scope are confirmed in writing. More complex sales tax matters may require a specialist.
Do you prepare corporate and personal tax returns?
Tax preparation is available for selected engagements after TenjaGo confirms the return type, jurisdiction, records, deadline, and responsible professional. Other work can be coordinated with an external tax advisor.
Can you work with our existing accountant?
Yes. TenjaGo can prepare the agreed year-end package and answer bookkeeping questions while your accountant remains responsible for their tax or assurance engagement.
How much does service cost?
Recurring plans start at $650 per month. The quote reflects transaction volume, accounts, entities, payroll, sales tax, reporting needs, and the condition of the books.
How long does onboarding take?
Timing depends on access, file condition, cleanup needs, and how quickly required information is provided. You receive an onboarding plan after the initial review and scope approval.
Who will I work with?
Your engagement has assigned delivery and client contacts. The exact team depends on the services included.
How do you protect financial information?
TenjaGo uses approved cloud systems, role-based access where available, and documented procedures. Specific security, retention, and privacy commitments are governed by the engagement terms and privacy policy.
Let’s find the right support for your business.
Tell us about your current process and the support your business needs.